Why clients are choosing Give Me Your Word

Last week, we were approached by two new clients- one in the legal sector and one in mental health. The former had asked us to assist them in sourcing an interpreter for a family court hearing for the following day, having been let down last minute by another provider. We lined up an interpreter only to be told they’d found another solution. Fast forward a couple of weeks and the same client contacts us again requesting an interpreter for the same language for another hearing. “It turned out that the interpreter we used last time had never interpreted in a courtroom in her life!” he said.

The mental health client came to us because the linguist sent by another interpreting agency was getting too personally involved in the patient’s care.

It’s unfortunate that these clients did not get the desired outcome from their interpreter services, but we were pleased to be able to rectify the situation. If you work with interpreters, we would love to hear from you!

5 Reasons to work with GMYW:

1/ You will only ever be sent experienced interpreters with the highest-level qualifications in public service and/or conference interpreting.

Our interpreters all have at least one of the following:

Diploma in Public Service Interpreting (DPSI) Diploma in Police Interpreting (DPI) Metropolitan Police Test Master’s Degree or Postgraduate Diploma (or foreign equivalent) in interpreting

2/ The interpreters we source abide by a strict code of conduct and always maintain professional boundaries in all circumstances.

The number one rule of interpreting is to remain impartial. No giving opinions. No offering advice. Interpreters are merely a voice.

3/ GMYW was set up and is managed by an award-winning professional interpreter, with 15 years of experience.

As a linguist-led business, we ask all the right questions so we can meet your needs perfectly (what dialect of Arabic do you want? Is it Pakistani or Indian Punjabi you need? How far apart do you want the timecodes for your English transcription of that Spanish footage? Would you like a formal or informal tone in the French translation of your website?

4/ GMYW has a strict “one strike and you’re out policy”.

In the rare event that we receive a complaint about one of our interpreters, we follow it up and do not assign that interpreter to the same client again. Depending on the severity of the complaint, we will remove them immediately from our register.

5/ Our commitment to offering fair terms and conditions means our interpreters are motivated to provide the best possible service to our clients.

We are proud to be able to say that our clients have never experienced a ‘no show’ when working with us.

Don't let language mistakes impact your business - choose Give Me Your Word and get it right from the start.

Get in touch with us today for a no-obligation quotation. To book an interpreter, please download a booking form and email it back to us at info@givemeyourword.co.uk.